SOLVIT: free help when an EU right is breached
SOLVIT is a free service provided by the national administration in each EU country and in Iceland, Liechtenstein and Norway. It can help when public authorities in an EU country breach your EU rights as a citizen or a business and you have not yet taken the case to court.
EU membership and rights · Last reviewed: 2026-10-08
This is not legal or financial advice
What SOLVIT is
According to the European Commission page, SOLVIT is mainly an online service; there is a SOLVIT centre in each country, but the best way to contact them is via the service's website. SOLVIT aims to find solutions within 10 weeks, starting on the day your case is taken on by the SOLVIT centre in the country where the problem occurred.
When it can help
- Your EU rights are being breached by public authorities in another EU country.
- You have not yet taken your case to court (it can help if you have just made an administrative appeal).
Typical issues listed on the page: recognition of professional qualifications, visa and residence rights, trade and services for businesses, vehicles and driving licences, family benefits, pension rights, working abroad, unemployment benefits, health insurance, access to education, cross-border movement of capital or payments and VAT refunds.
When it cannot help
- Your company has a problem with another company.
- You have a consumer-related problem.
- You are seeking compensation for damages.
- You take your case to court; because of its informal nature SOLVIT cannot run in parallel with formal or legal proceedings.
A SOLVIT case does not pause deadlines
Your Europe also says that people who think national authorities have not respected their cross-border healthcare rights can contact SOLVIT. For a problem you had in Bulgaria, the case is handled by the SOLVIT centre of the country where the problem occurred.
This page is not legal advice
Frequently asked questions
Does SOLVIT cost anything?
No, it is free of charge.
Does SOLVIT handle consumer complaints?
No. According to the page, consumer problems, disputes between companies and claims for damages are outside its scope.
Sources
The information on this page is based on the official sources listed below. Legislation changes — open the links and verify the current position.
- Европейска комисия — What is SOLVIT? — https://ec.europa.eu/solvit/what-is-solvit/index_en.htm · 2026-10-08
- Your Europe — Information points for cross-border healthcare (SOLVIT) — https://europa.eu/youreurope/citizens/health/planned-healthcare/get-more-info/index_en.htm · 2026-10-08
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