Call centre jobs in Bulgaria: what to check
Looking for a call centre job in Bulgaria is mostly a matter of testing whether an ad and a contract are sound. This page quotes no salaries or vacancy counts and does not promise work for Turkish speakers; it shows where to look for ads, which rules form the legal frame of the contract and which institution is competent on permits.
Working life · Last reviewed: 2026-10-07
This is not legal or financial advice
What the official source says about the sector
EURES's labour market page for Bulgaria mentions, for the north-east region, outsourcing companies working mainly in English and German in IT services and support, with a possible hybrid mode of work. We saw nothing there about centres serving Turkish, so this page does not state how many ads exist in a given language or what language level is wanted. Current ads appear in the Employment Agency's e-Labour Exchange (е-Трудова борса) and on employers' own sites.
The legal frame to check in the contract
According to EURES's page on living and working conditions in Bulgaria, an employment contract is concluded in writing before the worker starts and sets out the place of work, job title, date of the contract and its effect, term, leave, pay and the length of the working day or week. Compare the ad and the contract on these points:
- Normal weekly working time is up to 40 hours in a five-day week and the normal working day up to 8 hours; a shift pattern should be written clearly into the contract.
- The page states minimum overtime premiums: at least 50 per cent on working days, 75 per cent on non-working days and 100 per cent on official holidays.
- A probation period is at most six months; during it the contract can be ended without notice.
- Paid annual leave is at least 20 days.
- The employer must notify the National Revenue Agency (НАП) that the contract has been concluded and give you a signed copy.
Intermediaries and permits
Ask about the intermediary
The Employment Agency's page on private labour intermediaries explains that intermediaries submit their documents through an electronic register. We did not see a way there to check whether a specific intermediary is registered; ask the intermediary for its registration details in writing and ask the Agency.If you are not an EU citizen, learn the permit position first
The Agency's page for foreigners states that a residence and work permit gives the right to work only for a specific employer, place, position and term. The same page says the Agency does not give approval for a contract made through a temporary work agency. See the work permit article for details.If you are an EU citizen
Free movement is a different legal frame; see the related article.
Not legal advice
Frequently asked questions
Can I work in a Bulgarian call centre in Turkish?
This page has no official data on that. EURES mentions outsourcing companies working in English and German; for Turkish you need to test the current ads on the Employment Agency portal and employers' sites yourself.
Can I start work without a signed contract?
According to EURES the employment contract is concluded in writing before work starts. Before accepting work without a contract, consult the Agency or a lawyer.
Sources
The information on this page is based on the official sources listed below. Legislation changes — open the links and verify the current position.
- EURES — Labour market information: Bulgaria — https://eures.europa.eu/living-and-working/labour-market-information/labour-market-information-bulgaria_en · 2026-10-07
- EURES — Living and working conditions: Bulgaria — https://eures.europa.eu/living-and-working/living-and-working-conditions-europe/living-and-working-conditions-bulgaria_en · 2026-10-07
- Агенция по заетостта — е-Трудова борса — https://www.az.government.bg/bg/ejobs/ · 2026-10-07
- Агенция по заетостта — Частни трудови посредници — https://www.az.government.bg/pages/chastni-trudovi-posrednici · 2026-10-07
- Агенция по заетостта — Информация за чужденци — https://www.az.government.bg/pages/informacia-za-povr-otnosno-chuzhdentsi · 2026-10-07
Related topics
Finding work in Bulgaria: how the market is entered
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Jobs in Bulgaria for Turkish speakers: an honest answer
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